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Please carefully research the vaporizers and accessories you are interested in before purchasing. Due to the nature of our products, returns or exchanges are only available for new and unused devices purchased on SessionVapor.com. It must also be in the original packaging.
We will honor full refunds (minus shipping/handling) for any unused/unopened items within 30 days of purchase date. Returns must be authorized BEFORE being sent to us. Contact us to process a return.
FINAL SALES ITEMS (IF APPLICABLE)
Only regular priced and sales items may be refunded, unfortunately, items marked with Final Sale cannot be refunded.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us by submitting a ticket, select "Order & Billing". Make sure to include your order number and you will receive a reply within 1-3 business days.
You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.
HOW TO INITIATE REFUNDS & EXCHANGES
Contact us with your order number as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team and receiving our returns address, please ship the return promptly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Exchanges: Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. Once approved, your exchange item will be processed and shipped with email notification.